Privacy Policy

GSEPartsHub (“we,” “our,” “us,” or “the Platform”) operates the website located at https://gsepartshub.com(the “Site”). The Site is a marketplace platform that connects buyers and sellers of Ground Support Equipment (GSE) parts, including but not limited to GPUs, tugs, belt loaders, pushbacks, and related aviation ground equipment components.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services. By accessing or using the Site, you acknowledge that you have read and understood this policy. If you do not agree with the terms of this policy, please do not access the Site.

GSEPartsHub is a business-to-business (B2B) marketplace. The Site is intended for commercial use by businesses, vendors, and professionals in the aviation ground support industry.

We may collect the following categories of information:

2.1 Information You Provide to Us

• Account Information: When you register for an account, submit a vendor listing, or contact us, we collect your name, email address, company name, phone number, job title, and business address.
• Listing & Vendor Information: Information you provide when listing parts for sale, including part numbers, descriptions, pricing, condition, compatibility data, photographs, and supporting documentation.
• Communications: Records of correspondence when you contact us via email, contact forms, or other channels, including any information you voluntarily provide in such communications.
• Inquiry Data: When you submit a parts inquiry or request a quote, we collect the details of your request, including part specifications and quantities.

2.2 Information Collected Automatically

• Usage Data: Information about how you interact with the Site, including pages visited, search queries, time spent on pages, click patterns, and referring URLs.
• Device & Browser Information: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Cookies & Tracking Technologies:We use cookies, web beacons, pixel tags, and similar technologies. See Section 6 (Cookies & Tracking) for more details.
• Analytics Data: Aggregated and anonymized data about Site usage patterns, traffic sources, and user behavior collected through analytics services.

We use the information we collect for the following purposes:

• To Operate and Maintain the Marketplace: To create and manage your account, facilitate parts listings and searches, connect buyers with vendors, and enable core platform functionality.
• To Improve Our Services: To analyze usage patterns, identify trends, troubleshoot technical issues, and enhance the user experience and functionality of the Site.
• To Communicate With You: To respond to your inquiries, send service-related announcements, provide technical support, and send transactional emails related to your account or listings.
• To Personalize Your Experience: To remember your preferences, tailor content and search results, and present relevant parts and vendor recommendations.
• For Analytics & Research: To conduct market research, measure engagement, generate aggregated industry insights, and improve our understanding of the GSE parts market.
• For Legal Compliance & Fraud Prevention: To comply with applicable laws, regulations, and legal processes; to detect, prevent, and address fraud, unauthorized activity, and security incidents; and to enforce our Terms of Service.
• For Business Operations: To maintain records, manage billing and transactions if applicable, and perform internal business functions.

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for collecting and using your personal information depends on the specific context. The legal bases we rely on include:

• Contractual Necessity: Processing is necessary to perform our obligations under our Terms of Service or to take steps at your request before entering into an agreement.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including operating and improving the marketplace, analyzing usage, preventing fraud, and communicating with users, provided such interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent (e.g., for non-essential cookies or marketing communications), you have the right to withdraw consent at any time.
• Legal Obligation: Processing is necessary to comply with applicable legal or regulatory obligations.

We do not sell your personal information to third parties. We do not rent, trade, or share your personal information for monetary consideration. We may share your information in the following circumstances:

• With Vendors/Suppliers: When you submit a parts inquiry or request a quote, we may share the relevant information (part details, contact information) with vendors on our platform so they can respond to your inquiry. This is an essential function of the marketplace.
• With Service Providers: We engage trusted third-party service providers who perform services on our behalf, including web hosting (Zeabur), analytics services (e.g., Google Analytics), email delivery, and infrastructure providers. These providers are contractually bound to use your information only as necessary to provide their services to us and are prohibited from using it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process (such as a court order or subpoena), or governmental or regulatory request.
• Protection of Rights: We may disclose information when we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others, including investigating and defending against third-party claims.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on the Site of any change in ownership or use of your information.
• Aggregated/De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you for industry analysis, research, marketing, or other business purposes.

We use cookies and similar tracking technologies to enhance your experience, analyze Site traffic, and understand how our Site is used. Cookies are small text files stored on your device by your web browser.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the Site to function properly. These enable core functionality such as maintaining your session, remembering login status, and ensuring site security. The Site cannot function properly without these cookies.
• Analytics Cookies: We use analytics services (including Google Analytics) to collect information about how visitors use our Site. This helps us understand which pages are popular, how users navigate the Site, and what improvements we can make. These cookies collect anonymized data such as page visits, time on site, and referral sources.
• Session Cookies: Temporary cookies that expire when you close your browser. These are used to maintain your session state during a single visit.
• Preference Cookies: Remember your settings and preferences (such as search filters and display preferences) across visits.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking essential cookies may prevent certain parts of the Site from functioning properly. For more information about controlling cookies, visit your browser’s help documentation.

6.3 Google Analytics

We use Google Analytics to analyze Site traffic and usage patterns. Google Analytics collects information such as how often you visit the Site, what pages you visit, and what other sites you visited before coming to our Site. Google uses the data collected to track and examine the use of the Site and to prepare reports on its activities. You can learn about Google’s practices at https://policies.google.com/privacy. To opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Account Data: We retain your account information for as long as your account is active and for a period of twelve (12) months after account closure to satisfy legal and business record-keeping requirements.
• Vendor & Listing Data: We retain vendor and parts listing data for the duration of the business relationship plus a period of twelve (12) months thereafter for legitimate business purposes, including audit trails and transaction history verification.
• Communications: Records of correspondence and support requests are retained for three (3) years from the date of last communication.
• Analytics Data: Aggregated, anonymized analytics data may be retained indefinitely for business intelligence purposes. Individually identifiable analytics data is retained for a maximum of twenty-six (26) months.
• Legal Holds: Data subject to a legal hold, litigation hold, or regulatory investigation will be retained until the hold is formally released.

When data is no longer needed, we will securely delete, destroy, or anonymize it in accordance with industry standard data destruction practices.

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encryption of sensitive data at rest
• Access controls and authentication mechanisms to limit access to personal information
• Regular security assessments and vulnerability scans
• Secure hosting infrastructure provided by Zeabur (including AWS/GCP infrastructure)

LIMITATION OF LIABILITY: While we take reasonable precautions and follow industry best practices,no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information. To the fullest extent permitted by applicable law, we disclaim any liability for unauthorized access, use, disclosure, or loss of your personal information that occurs despite our reasonable security measures. You acknowledge that you provide your information at your own risk.

9.1 California Privacy Rights (CCPA)

If you are a resident of California, the California Consumer Privacy Act (CCPA) grants you the following rights:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (e.g., legal compliance, fraud prevention, completing transactions).
• Right to Opt-Out of Sale: We do not sell your personal information. However, you have the right to opt out of any future sale of personal information if our practices change.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your CCPA rights, please contact us at privacy@gsepartshub.com. We will verify your identity before processing your request. We may require you to provide information matching that which we maintain about you to verify your identity.

9.2 GDPR Rights (EEA & UK Residents)

If you are located in the European Economic Area or the United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: You have the right to obtain confirmation of whether we process your personal data and, if so, to request a copy of that data.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You have the right to request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: You have the right to request restriction of processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise your GDPR rights, please contact us at privacy@gsepartshub.com. We will respond to your request within thirty (30) days. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.

9.3 Other Rights

To the extent applicable under other state or international privacy laws, we will honor your requests to access, correct, or delete your personal information. Please contact us at privacy@gsepartshub.com to exercise your rights.

The Site may contain links to third-party websites or services that are not owned or controlled by GSEPartsHub. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We currently use the following third-party services:

• Zeabur (Hosting Provider): Our website infrastructure is provided by Zeabur Inc. Data is stored on secure servers. See Zeabur’s Privacy Policy.
• Google Analytics (Analytics): We use Google Analytics to analyze website traffic and user behavior. See Google’s Privacy Policy.
• Google Fonts:We use Google Fonts for typography. When you visit our Site, your browser requests font files from Google’s servers, which may record your IP address.

Our Site is a business-to-business marketplace intended for commercial use by adults in the aviation ground support industry. It is not intended for or directed to children under the age of 16. We do not knowingly collect personal information from children under 16. We comply with the Children’s Online Privacy Protection Act (COPPA) and comparable state and international laws.

If you believe that a child under 16 has provided us with personal information, please contact us immediately at privacy@gsepartshub.com, and we will take steps to delete such information as soon as possible.

Your information may be transferred to, stored, and processed in the United States, where our servers and infrastructure are located. If you are accessing the Site from outside the United States, please be aware that the data protection laws of the United States may differ from those of your country of residence.

For transfers of personal data from the European Economic Area or the United Kingdom to the United States, we rely on the Standard Contractual Clauses (SCCs) adopted by the European Commission as an appropriate safeguard for international data transfers, where applicable. By using the Site, you consent to the transfer of your information to the United States as described in this policy.

We reserve the right to update or modify this Privacy Policy at any time at our sole discretion. When we make changes, we will update the “Last Updated” date at the top of this page. We may also notify you of material changes via email (if you have provided one) or through a prominent notice on the Site prior to the change becoming effective.

Your continued use of the Site after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

This Privacy Policy and any disputes arising out of or related to the collection, use, or protection of your personal information shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of laws principles.

Any legal action or proceeding arising out of or relating to this Privacy Policy shall be brought exclusively in the state or federal courts located in Orange County, Florida, and you hereby consent to the personal jurisdiction and venue of such courts. You waive any objection based on improper venue or forum non conveniens.

Class Action Waiver: To the fullest extent permitted by applicable law, you agree that any dispute relating to this Privacy Policy or the Site shall be resolved on an individual basis, and you waive any right to participate in a class action, class arbitration, or representative proceeding.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: